STORE POLICY

ORDERING: We are pleased to accept your order by Phone or Online.

PHONE: Please call us at (201) 612-1116. We are available to assist you Monday-Saturday between the hours of 10:00 AM. to 6:00 PM, EST. You may also fax us at (201) 612-1175 anytime.

ONLINE: Place your order through our website. We will send you a confirmation emailed within 24 hours advising you of product availability and expected shipping date.

SHIPPING INFORMATION

We ship most of our orders via Priority Mail. Any shipment can be expedited at the request of a client. Please contact us for price quotes and transit times and shipping costs.

All of our shipments are insured. Upon receipt of your package, please inspect and notify Victoria’s of any damages. Damages must be reported to Victoria’s  within 24 hours. We will do everything possible to replace the damaged merchandise.

 If damages are not reported within this time frame, Victoria’s will assume the client received the order in good condition. Any damages after this 24 hour period will be the responsibility of the customer. 

All orders must be paid in full before shipping occurs.

OUR GUARANTEE

Our ultimate goal is to provide you with the highest quality products and excellent customer service. This is our guarantee.

When ordering a custom dress, we request a 4 week delivery time. As with most hand made items, there might be a slight variation of fabric or trim due to availability. Client will be notified immediately if there is any change in materials used. 

REFUND/EXCHANGE POLICY

Your order will processed within 2 working days. Cancellations are acceptable up until that time. Please contact us by phone or email if you need to check status on your order.

Any merchandise that is custom made and tailored to each client’s specifications cannot be returned. In addition, any items that are specifically ordered from a manufacturer for a client cannot be returned.

In-stock Products must be returned to Victoria’s within 7 days after receipt if they do not meet with client’s approval. Client can receive a credit or exchange. All shipping and handling costs are the responsibility of the client and will be deducted from the invoice. Client must notify Victoria’s within 48 hours regarding any returns. Please call (201) 612-1116 to receive a return authorization number from one of our staff.

All returned items must be in their original condition and packaging. Items must be unused and unaltered with all labels and tags attached. All merchandise must be returned to Victoria’s in their appropriate packing no later than 7 days from receipt of the merchandise. No returns will be accepted after the 7 day expiration period.

PAYMENTS

All prices are in US Dollars and are subject to change without notice

All orders must be paid in full before shipping.

Custom-made orders require a 50% deposit to begin production.

Forms of payment accepted are checks, American Express, Visa and MasterCard. If paying by credit card, the client authorizes Victoria’s to charge the billed amount to the customer’s card. Please provide your credit card number, date of expiration, name as it appears on the credit card and billing address.